Refund policy

Return & Refund Policy

At Nevre Paris, we strive to ensure you are delighted with every purchase.  
If there is any issue with your order, please contact us within 10 days of receiving it at support@nevreparis.com. We will carefully review your request and propose the most elegant solution.

Refunds or Replacements
- In the rare event your item is defective, damaged, or incorrect, we kindly ask you to provide clear photos or a short video for assessment.
- After review, we may offer:
  - A replacement item, or
  - A partial or full refund, depending on the circumstances.
- Please note that returns to France or Europe involve a careful process; we generally handle most issues **without requiring the product to be shipped back internationally**.

Return Address (if required):
1625 Eldridge Ave W, Unit #8
Roseville, Minnesota 55113
United States

Exceptions
Refunds are not available for:
- Items damaged after delivery due to misuse or accidents
- Sale or discounted items
- Customer change of mind after shipment

Processing Time
Once your return or refund request is approved, the refund will be issued to your original payment method within 10 business days.  
Please note that banks or credit card companies may take additional time to process refunds.